Help
How can we help?
Most answers are one tap away. If not, open a support request: our team replies on Carryofy and lets you know.
Where is my order?
Track it with your order number and the phone number you used at checkout. Signed in? Your orders are in your account.
Track an orderWrong, damaged or missing item
Request a return from your order's tracking page within 48 hours of delivery. Add a photo if the item is wrong or damaged.
How returns workIs my payment safe?
You pay Carryofy through Paystack. We hold the money until your order arrives, and refund it if it's wrong or damaged.
Buying on CarryofyQuestions about a product or an order
Ask Carryofy Support. Open your order's tracking page and tap "Ask for help", or sign in and open a request from your account.
Open a support request
Still need help?
Open a support request and follow the conversation on Carryofy. Bought as a guest? Open your order's tracking page and tap “Ask for help”. Never share your password or a login code: nobody at Carryofy will ask for them.
Can't sign in? Email support@carryofy.com