Contact Carryofy

We're here to help. Get in touch with our team for any questions, support, or partnership inquiries.

Get in Touch

Have a question or need support? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

General Support

support@carryofy.com

Partnerships & Logistics

partnerships@carryofy.com

Office Location

Lagos, Nigeria

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Frequently Asked Questions

How do I become a seller on Carryofy?

Simply click on "Become a Seller" in the navigation, create an account, and follow the onboarding process. Our team will review your application and guide you through the setup.

How long does delivery take?

Carryofy currently serves Lagos corridors (Yaba, Surulere, Lekki/Ajah). Delivery timing depends on your area, vendor readiness, and dispatch — you will see status updates in your order flow as we expand corridor by corridor.

What payment methods do you accept?

We accept various payment methods including bank transfers, debit/credit cards (Visa, Mastercard), and mobile money. All transactions are secure and encrypted.

How can I track my order?

Once your order is confirmed, you'll receive a tracking number via email and SMS. You can use this to track your order status in real-time on our platform.

What is Carryofy's return policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within 7 days of delivery. Contact our support team for assistance.

How do I contact Carryofy support?

You can reach us via email at support@carryofy.com for general inquiries or partnerships@carryofy.com for business opportunities. Our support team is available Monday to Friday, 8am to 6pm WAT.