Terms of use

These terms are an agreement between you and Carryofy, a social selling platform in Lagos, Nigeria. They apply when you visit carryofy.com, buy from a Carryofy store, or use a reseller, supplier or business account. By using Carryofy you agree to them.

Our privacy policy explains how we handle your personal data.

• You must be 18 or older and give true, current details.
• You sign in with a one-time code sent to you. Never share these codes: anyone with your code can act on your account.
• One account per person or business. Tell us at once if you think someone else has used yours.
• We may pause or close an account that breaks these terms, puts buyers at risk or is used for fraud. Money owed to you for completed, unreturned orders will still be paid, less any refunds or amounts you owe.

• Each store sets its own prices. The price you see at checkout, plus the delivery fee for your area, is the full price you pay.
• Products are paid for at checkout through Paystack. In some areas you can choose to pay the delivery fee to the rider on arrival.
• Carryofy holds your payment and only releases it to the sellers after your order is delivered and the return window has closed. This is our buyer protection.
• An order is confirmed once payment is verified. If an item turns out to be out of stock or the supplier can't send it in time, we cancel that item and refund you in full.

• We deliver within the Lagos areas shown at checkout, through our delivery partners.
• Please give a correct address and a phone number you will answer. You can follow your order on the tracking page.
• If the rider can't reach you or the order is refused, we try once more. After that the item goes back to the supplier and you are refunded the product price minus the delivery fee and the cost of the return trip.

You can ask for a return within 48 hours of delivery from the tracking page. Tell us what is wrong and add a photo or video.

• Wrong or damaged item: full refund of the product and delivery fee.
• Changed your mind: the product price is refunded, minus the delivery fee and the cost of the return trip. The item must be unused and in its original packaging.
• Our fault (lost, or late beyond what we promised): full refund.

Refunds go back to the card or account you paid with, through Paystack. Your bank may take a few working days to show it.

• You choose products from verified suppliers and set your own selling price, at or above the supplier price and within the maximum markup we set. Some products have a fixed price and pay you a set commission instead.
• Your profit is the difference between your price and the supplier price. It shows as Pending until the order is delivered and the return window closes, then as Available.
• Available profit is paid weekly, on Fridays, once it reaches the minimum shown in your dashboard. Instant withdrawal, where offered, has a small fee shown before you confirm.
• If an order is returned or refunded, the profit on it is reversed.
• Describe products honestly, don't promise what the supplier doesn't offer, and don't take payment from customers outside Carryofy for Carryofy orders.

• We verify your business before your products go live. The documents and details you give must be real and yours.
• You are responsible for your products: accurate descriptions, photos, prices and stock, and that they are genuine, legal and safe.
• Have each order packed and marked ready before the deadline shown. Orders that aren't ready in time may be cancelled and refunded to the customer.
• Carryofy's commission is taken from your price. The rate is shown in your dashboard, and we will tell you before it changes.
• You are paid after delivery and after the return window closes, to your verified bank account. If an item was wrong or damaged, the refund and return trip are charged to you.

• Wholesale prices apply when you order at least the minimum quantity shown.
• Wholesale orders are paid upfront and follow the same delivery, payment protection and refund rules as other orders.
• Report wrong, damaged or short-delivered items within the return window. We can refund part of an order by item or quantity.

• Fake, counterfeit, stolen, illegal or dangerous products.
• Fraud, fake orders, or misusing refunds, returns or payouts.
• Using someone else's details, account or bank account.
• Harassing customers, riders, sellers or our team.
• Trying to break, overload or get around the security of Carryofy.

We work hard to keep Carryofy running and your money safe, but the service may sometimes be unavailable. Nothing in these terms takes away your rights under Nigerian consumer protection law.

As far as the law allows, Carryofy is not liable for indirect losses such as lost profits, and our total liability for any order is limited to the amount paid for that order.

If something goes wrong, email support@carryofy.com first and we will try to fix it quickly. These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State will handle any dispute we can't settle together.

We may update these terms as Carryofy grows. We will change the date at the top, and for important changes we will tell you in advance by email, text message or a notice in your dashboard. Using Carryofy after a change means you accept the new terms.