E-commerce fulfillment in Nigeria: how orders get from seller to customer

Fulfillment is the work between "I've paid" and "I've received it". For a small Nigerian business it usually means confirming a bank transfer, packing the item, booking a dispatch rider, sending the rider's number to the customer, chasing the delivery fee and handling complaints. Each step is a chance to lose time, money or a customer's trust.

Big e-commerce companies run warehouses for this. Most sellers in Lagos don't need one: their stock is already in a shop, a store room or at home. What they need is payment, pickup, delivery and returns handled reliably.

1. 1The customer orders from a store (a reseller's store or your own supplier store) and pays online through Paystack by card, transfer or USSD.
2. 2Carryofy confirms the payment with Paystack before anything moves, so you never pack an unpaid order.
3. 3You get the order with a time to have it ready, and you pack it at your own location. Stock is reserved at checkout, so the same unit can't be sold twice.
4. 4A Carryofy delivery partner picks it up from you and delivers it within Lagos. The customer can track every step.
5. 5The customer has 48 hours after delivery to report a wrong or damaged item. After that, your earnings become available and are paid to your verified bank account.

No. Carryofy doesn't store your goods: you keep your stock where it is and update the quantity in your dashboard. This keeps costs low and means you can start with the stock you already have.

If you sell large volumes, you can also list products for wholesale, so shops and businesses order in bulk from you through the same system.

• Delivery is charged by zone (for example within the Mainland, within the Island, or between them), and the customer sees the fee before paying.
• Customers can pay delivery online at checkout, or on arrival where the zone allows it.
• Orders with items from more than one supplier arrive as separate packages, with a lower fee for extra packages from the same area.
• There is no monthly fee to list products. Carryofy earns a commission on completed sales.

• Fake payment alerts: every payment is checked with Paystack on the server, never from a screenshot.
• Customers who refuse delivery: products are paid before dispatch, and customers who refuse must pay delivery online next time.
• Overselling: one stock count is shared across every store and wholesale, and stock is held while the customer pays.
• Disputes: returns need a reason and photos, and the money is held until the return window closes.