How can I track my order?
Updated 22 October 2026 · By the Carryofy team, Lagos
The short answer
Go to carryofy.com/track, enter your order number (it looks like CY-24A7K9, and it's in your confirmation message) and the phone number you used at checkout. You'll see every step, from packing to your door. If you're signed in, your orders are under My orders in your account.
Track your order in three steps
- 1Find your order number in the confirmation message or email. It starts with CY-.
- 2Open carryofy.com/track and enter the order number and the phone number you used at checkout.
- 3See where each package is: being packed, ready for pickup, picked up, out for delivery or delivered.
What each order status means
- Confirmed: your payment went through and the seller is packing your order.
- Ready for pickup: your order is packed and waiting for a rider.
- Picked up: a rider has your order.
- Out for delivery: it's on its way to you. Keep your phone close; give the rider the delivery code from your message.
- Delivered: it has arrived. You have 48 hours to report a problem.
Why your order may come in more than one package
A store can sell products from different suppliers. Each supplier sends their own package, so you may get two or three deliveries for one order. Your tracking page shows each package separately.
If your order is late, wrong or damaged
- Late: check the tracking page, then message the store on WhatsApp from the same page.
- Wrong or damaged: request a return from the tracking page within 48 hours of delivery and add a photo.
- Your payment is held by Carryofy until delivery, and refunded if the item is wrong or damaged.
Questions people ask
How can I track my order without an account?
Use carryofy.com/track with your order number and the phone number you used at checkout. You don't need to sign in.
Where do I find my order number?
In your order confirmation message or email. It starts with CY-, for example CY-24A7K9.
Why does tracking say "We couldn't find this order"?
Check the order number and use the exact phone number you entered at checkout. If it still doesn't work, contact Carryofy support with your order number.
Can I change my delivery address after ordering?
Message the store or Carryofy support as soon as possible with your order number. Changes depend on whether the rider has already picked it up.