Privacy Policy

At Carryofy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

By using Carryofy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect:

• Full name and contact information (email address, phone number)
• Delivery addresses and location data
• Payment information (processed securely through third-party payment processors)
• Business information (for sellers and merchants)
• Government-issued identification (for KYC verification)

1.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, clickstream data)
• Cookies and similar tracking technologies
• Location data (with your permission)

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process and fulfill orders and deliveries
• To verify your identity and prevent fraud
• To communicate with you about orders, promotions, and updates
• To personalize your experience and provide tailored recommendations
• To analyze usage patterns and optimize our platform
• To comply with legal obligations and enforce our terms
• To resolve disputes and provide customer support

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, delivery services, data analysis, and customer support.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant providers
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your personal information through your account settings
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Objection: You can object to certain processing of your data
• Portability: You can request your data in a portable format
• Opt-out: You can opt-out of marketing communications at any time

To exercise these rights, please contact us at privacy@carryofy.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and personalize content
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: